Your customers have choices about where to buy products or services. Do you make it easy for your customers to do business with you?
Do your managers lead by example?
Do your employees understand the value of loyal customers?
Are you meeting and exceeding customer expectations?
This workshop will provide skills, ideas, and techniques to improve customer service with the opportunity to improve and strengthen communication skills, telephone and greeting skills, listening, asking questions, problem-solving abilities, and managing difficult customers.